Nintendo of America

support.nintendo.com

Picture and Sound Troubleshooting

 

This section covers troubleshooting information for picture and sound problems, such as a blank screens, stretch images, and other issues.

 

 

 

 

 

 

    Blank white or blank dark screen

  • Is this your first time hooking up the Wii console or have you moved it to another TV or VCR? If so, please click here to review our step-by-step connection guide. Our experience shows that the majority of these issues can be solved by double-checking your connection and finding the correct Input Select for your TV or VCR.

  • If you have verified the connection is correct, and are still receiving a blank white or blank dark screen when powering on your Wii console, then the problem is likely with the system and it will need to be repaired. Please click here for repair options.

 

 

 

    Display problems while playing Virtual Console games

    If you are experiencing display issues (dim, blank or half-blank screen, ghosted image, etc.) with a Virtual Console game while using the Component Video Cable, please read the following:

    Some Virtual Console games default to displaying 240 lines of video. Some HDTVs are unable to display a signal with only 240 lines. Try the steps below to set the Wii to output 480 lines of video, which may solve the problem:

    1. While on the Wii Channel Menu (main screen of the Wii), connect a Nunchuk to Wii Remote.
    2. Select the Virtual Console game from the Wii menu, then select "Start" to begin the game.
    3. When the game starts, press the Home button on the Wii Remote. (In many games, the music can be heard when the game starts.)
    4. Select "Operations Manual" from the Home menu.
    5. Press the Z + A + 2 Other Buttons simultaneously (the Z Button is on the Nunchuk). A sound will be heard if the button combination has been entered correctly.
    6. Close the Home menu. The game should now display correctly. Note: You will not have to do this the next time you play, as the Wii console will remember these settings.

    If the Virtual Console game is still not displaying properly, but all other games work fine, please call 1-800-255-3700 so that we may assist you further.

 

 

 

 

 

 

 

 

    Picture is out of alignment

  • If the picture is shifted too far to the left or right, try adjusting the Screen Position. (Click here for instructions.)

    • If adjusting the Screen Position did not solve the problem, please click here for repair options.

 

 

 

 

 

    Picture is stretched

  • If the console is not set to the proper aspect ratio of the television, the screen will appear to be stretched. Try adjusting the Widescreen Settings on the Wii console to match the TV. Click here for instructions.

 

 

 

 

     

 

    All other sound and video problems

  • Is this your first time hooking up the Wii console or have you moved it to another TV or VCR? If so, please click here to review our step-by-step connection guide. Our experience shows that the majority of these issues can be solved by double-checking your connection.

  • If you have verified that the hookup is okay, then the game may be the problem. Try navigating the Wii Menu and Mii Channel to verify if the problem persists on those screens as well.

    • If the sound/video problems are not present on the Wii Menu or Mii Channel, there's likely a problem with the game. See Game Disc or Wii Shop Channel troubleshooting.

    • If the sound/video problems are present on the Wii Menu or Mii Channel, it is likely that the problem is with the Wii console itself. Please click here for repair options.